If it also failed, please send us the log files under the installation directory of software.Ģ. The solution is that first try to reinstall the software and create the new backup task. For example, the source you want to backup is changed, the software cannot find the source to do the backup, the software failed to capture the bitmap and so on. If so, then you have two ways to accomplish this operation:ġ) Please get to ”Tools”-”Export/Import Configuration”-”Import Image”-”Browse” and select your image file then click “OK”.Ģ) Please got to “Restore”, next click ”Path” and then straightly choose your image file to do restore.ġ. Please check if you have changed the location of backup files. Please check if your backup chain is integrated, since any one backup of full backup and incremental backup and differential backup may cause this happen.Ĥ. Please make sure your source location and target location are accessible, and is not taken up by other applications.ģ.
If not, it means this image file is damaged.Ģ. Please go to “Tools”->”Check image” to check if the image file is valid. In the second case, When you do the backup, you may encounter the error code 4107:”Failed to complete the operation.”īacking up the information of storage device…ġ. In the first cases, when you choose to do a restore of any kind or check image, you may encounter error code 4107: Element not found or the image file not found.Įlement not found or the image file not found. This article applies to: AOMEI Backupper all versions.
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